KESSO

Privacy Policy

Last Updated: December 29, 2025

1. Introduction

KESSO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI chatbot platform, hosting services, domain management, CRM tools, and WordPress plugins.

2. Information We Collect

2.1 KESSO Platform Services

When you use our platform services (Chatbots, Hosting, Domains, CRM), we may collect:

  • Account information (name, email address, billing information)
  • Usage data and analytics to improve our services
  • Chatbot conversations and interactions (stored securely and encrypted)
  • Website content and data for hosting and domain management
  • CRM data including contacts, leads, and pipeline information
  • Payment information processed securely through Stripe

2.2 WordPress Plugins

Our WordPress plugins (KessoAccessability and KessoBackup) may collect:

  • Website configuration and settings
  • Backup data (stored locally on your server or in your Google Drive account)
  • Usage statistics and error logs for plugin improvement
  • Accessibility preferences and settings (stored locally)

3. How We Use Your Information

3.1 Platform Services

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues

3.2 WordPress Plugins

We use collected information solely to:

  • Provide and improve plugin functionality
  • Process backup operations as requested
  • Diagnose and fix technical issues
  • Comply with legal obligations

4. Data Storage and Security

4.1 Platform Services

Your data security is our priority:

  • All data is encrypted in transit using TLS/SSL
  • Chatbot conversations and sensitive data are encrypted at rest
  • We use industry-standard security practices and infrastructure
  • Access to your data is restricted to authorized personnel only
  • We regularly audit our security practices and update our systems

4.2 WordPress Plugins

Your data security is our priority:

  • Backups are stored either locally on your server or in your Google Drive account
  • We use industry-standard encryption for data transmission
  • We do not access your Google Drive data without your explicit permission
  • All data processing occurs on your server or through secure API connections

5. Third-Party Services

5.1 Platform Services

Our platform integrates with:

  • Firebase: For authentication, database, and hosting infrastructure. Your data is handled according to Google's Privacy Policy.
  • Stripe: For payment processing. Payment information is handled according to Stripe's Privacy Policy.
  • OpenAI: For AI chatbot functionality. Conversation data is processed according to OpenAI's Privacy Policy.

5.2 WordPress Plugins

Our plugins integrate with:

  • Google Drive: For cloud backup storage. We use OAuth 2.0 for secure authentication. Your Google account data is handled according to Google's Privacy Policy.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time (where processing is based on consent)
  • For WordPress plugins: Access and download your backup data, delete backups, and disconnect integrations

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@kesso.io