Terms of Service

1. Acceptance of Terms

By accessing or using any KESSO service, including our AI chatbot platform, hosting services, domain management, CRM tools, or WordPress plugins, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

KESSO provides a comprehensive platform for building and managing AI-powered SaaS applications, including:

Chatbots: AI-powered chatbot creation and management platform
Hosting: Website and application hosting services
Domains: Domain registration and management
CRM: Customer relationship management tools
WordPress Plugins: KessoAccessability and KessoBackup plugins

3. Account Registration and Security

To use our platform services, you must:

Provide accurate and complete registration information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Be responsible for all activities under your account
Be at least 18 years old or have parental consent

4. License and Usage

4.1 Platform Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our platform services for your business purposes. You may not:

Resell, sublicense, or redistribute our services
Reverse engineer or attempt to extract source code
Use our services for illegal or unauthorized purposes
Interfere with or disrupt the integrity or performance of our services

4.2 WordPress Plugins

Our WordPress plugins are provided under the GNU General Public License (GPL) v2 or later:

You may use, modify, and distribute the plugins in accordance with the GPL license
You may use the plugins on unlimited websites
You may not remove copyright notices or license information
Commercial use is permitted under the GPL license

5. Service Functionality and Availability

5.1 Platform Services

We strive to provide reliable services, however:

Services are provided "as is" without warranties of any kind
We do not guarantee uninterrupted or error-free operation
We may modify, suspend, or discontinue services with notice
You are responsible for backing up your data

5.2 WordPress Plugins

We strive to provide reliable and functional plugins, however:

Plugins are provided "as is" without warranties of any kind
We do not guarantee uninterrupted or error-free operation
You are responsible for testing plugins in your environment before production use
We are not liable for any data loss or damages resulting from plugin use

6. User Content and Data

You retain ownership of all content and data you upload to our services. By using our services, you grant us a license to:

Store, process, and transmit your content to provide our services
Use aggregated, anonymized data to improve our services
Comply with legal obligations and enforce these Terms

You are responsible for ensuring you have the right to upload content and that it does not violate any laws or third-party rights.

7. Backup Responsibility

When using KessoBackup WordPress plugin:

You are responsible for maintaining secure access to your backup storage
We recommend testing restore procedures regularly
We are not responsible for backup failures due to server limitations or third-party service issues
Google Drive storage is subject to Google's terms and storage limits

8. Payment and Billing

For platform services:

Subscription fees are billed in advance on a monthly or annual basis
All fees are non-refundable except as required by law
We reserve the right to change pricing with 30 days notice
Failure to pay may result in service suspension or termination
You are responsible for all taxes applicable to your use of our services

9. Third-Party Services

Our services may integrate with third-party services:

Platform services integrate with Firebase, Stripe, OpenAI, and other providers
WordPress plugins integrate with Google Drive
Third-party services are subject to their own terms and privacy policies
You are responsible for managing third-party account permissions
We are not liable for issues arising from third-party service changes or outages

10. Support and Updates

10.1 Platform Services

We provide support through:

Email support for paid plans
Documentation and knowledge base
Regular updates and feature improvements

10.2 WordPress Plugins

Support and updates are provided on a best-effort basis:

We provide support through WordPress.org forums and our website
We regularly update plugins for compatibility and security
We do not guarantee support response times
We reserve the right to discontinue support for older plugin versions

11. Limitation of Liability

To the maximum extent permitted by law:

KESSO shall not be liable for any indirect, incidental, or consequential damages
Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim
We are not responsible for data loss, business interruption, or other damages
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability

12. Termination

Either party may terminate these Terms:

You may cancel your account at any time through your account settings
We may suspend or terminate accounts that violate these Terms
Upon termination, your right to use our services will immediately cease
We may delete your data after a reasonable retention period

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of [Your Jurisdiction].

15. Contact Information

For questions about these Terms of Service, please contact us at legal@kesso.io